Frequently Asked Questions
You bet! Calmeroos can be used to provide comfort to pets of any age.
Calmeroos are perfect for: - helping puppies and kittens transition to their new home and sleep through the night - alleviating pet stress and anxiety in a variety of uncomfortable situations - easing loneliness and nervousness, in particular when separated from those they love - comforting in new and fearful situations
Yes! You can wash your Calmeroos plush by itself, on gentle cycle, and either air dry or tumble dry on low heat. Do not use a fabric softener as it can deteriorate the velcro. Please ensure the heart and heat pack are removed PRIOR to washing.
Calmeroos is not meant to be a toy. If your pet is mistaking his new companion for a chew toy, simply remove the Calmeroos from your pet for at least 30 to 60 minutes, and then re-introduce the Calmeroos. Repeat the process until your pet begins to relax and snuggle up to their Calmeroos. They will begin to form a special bond with their new pal!
To turn the heart on, simply switch on the black toggle switch on the back of the heart - easy for you to operate, but not easily turned off by accident. The heart will run continuously until you decide to turn it off.
The heart is operated by 2 - AAA batteries which are included. The batteries are easily replaced by unscrewing the single screw on the battery cover using a small Phillips screwdriver (with the X tip), and sliding the cover upwards to reveal the batteries. Simply remove the old batteries and replace with new AAA batteries. Place the cover back over the batteries, and screw the cover closed.
Yes - the heart and heat pack are designed to be placed together in the pouch at the same time. The heat from the heat pack is safe next to the heart.
The heat pack is activated when exposed to air.
Do not open outer packaging until ready to use.
1. When ready to use, remove heat pack from outer packaging. Heat pack will warm up when exposed to air. Do NOT use scissors to open outer packaging. Do NOT microwave heat pack. Do NOT tear, puncture or cut heat pack.
2. Immediately after opening, place heat pack in underside pouch of Calmeroos. Heat pack will warm up while inside Calmeroos pouch. Heat pack warms up in 15 – 30 minutes. Enjoy up to 36 hours of warmth.
3. When heat pack contents feel solid and no longer warm, dispose with regular garbage. Ingredients are safe for the environment.
We have designed our heat packs to be extra long-lasting. You can expect each heat pack to last up to 36 hours.
Tip: To prolong the life of your heat pack, you can temporarily pause the heating process by placing the heat pack inside a resealable plastic bag and removing as much air from the bag as possible. When ready to use again, simply open the bag and place the heat pack back inside the Calmeroos pouch.
The heat pack will begin to warm up as soon as the packaging is opened, however it will take approximately 15 - 30 minutes for the heat pack to produce enough heat to be felt through the Calmeroos pouch.
The average temperature of the heat pack reaches approximately 51ºC (124ºF) to 63ºC (145ºF) when used as directed.
While the ingredients are all-natural, the heat pack and its contents were not meant to be consumed. If your pet has accidentally consumed any portion of the heat pack, please contact your veterinarian immediately.
We sure do! Head on over to our shop to purchase them.
When you purchase a Calmeroos Puppy or Calmeroos Kitty, we donate 2 pounds of pet food (or the financial equivalent of 2 pounds of food) directly to shelters and rescue organizations across Canada and the US.
We donate a combination of money and actual pet food depending on the needs and preferences of the organizations we support.
Yes! We want to know which registered animal welfare groups are making an impact in your community. Please reach out to us here or on social media @Calmeroos to let us know about an organization who would benefit from our donations!
We stand behind our products and want each customer to feel happy and satisfied with their purchase. If for any reason, we did not meet your expectations or something was not quite right with any of our products, please allow us to make it right. Reach out to us at firstname.lastname@example.org